CoupaPay Virtual Payment Cards

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Spotify is excited to launch CoupPay Virtual Payment Cards; a new payment channel, available to new suppliers working with Spotify’s US business effective 25 January 2021 and UK and Australian businesses effective 28 January 2021.

CoupaPay enables Spotify to provide payment to suppliers on approved invoices via virtual payment cards. CoupaPay allows for a more seamless supplier set-up experience to get suppliers set-up for purchasing faster. It is enabled by Coupa and American Express® world class payment platform and security.
Read on to learn how the process works, access the application form and support resources.

How it works

Step 1: Complete the CoupaPay application form & Register for the Coupa Supplier Portal

Complete, sign and return the application form to your Spotify business contact.

Spotify will review and validate your company information to ensure you are who you say you are! If all is in order you will be set-up for purchasing in Coupa within 2 – 5 business days.

Next, sign up for the Coupa Supplier Portal; this is how you will view purchase orders, invoice Spotify and check payment status. There is no cost associated with this.

Step 2: Receive your purchase order – it’s time to start business with Spotify!

Once the Spotify Vendor Master Team has confirmed that you are set up for purchasing, you will receive a purchase order authorising you to commence work.

Step 3: Submit your invoice to Spotify

Create your invoice via the Coupa Supplier Portal, or through the create invoice link in the purchase order email. The invoice must meet Spotify’s requirements for invoicing or will be disputed back for corrections.

Step 4: Get notified

You’ll receive a secure email with a virtual card.

Step 5: Charge your card

Charge the virtual card received via email just like a physical card using your existing merchant account. Payment will be available within 24 to 72 hrs based on your merchant agreement with American Express. You can also go to the payments tab in Coupa to see the payment status under invoice payments.

Frequently asked questions

If I do not accept American Express can I still opt into CoupaPay?
Spotify has partnered with American Express to facilitate CoupaPay virtual card payments. You may extend your merchant relationship to include American Express by calling 800-445-2639, or visit americanexpress.com [My Account/Merchant Home/Accept Amex].

How is the credit card number supplied to me?
The virtual credit card will be sent directly via secure email to the virtual card recipient email supplied through the new supplier set-up process. The email will contain a reference to the invoice(s), an image of the credit card details and the amount the card can be redeemed for.

What point of sale devices can be used to charge the card?
You will charge the virtual payment card just like a physical card using your existing merchant account.

What are the fees involved with CoupaPay?
There are no fees charged by Coupa for the CoupaPay service. You will use your current American Express merchant number to process the transaction. The current American Express fees under your merchant arrangement will be applicable to these virtual transactions as well. You can discuss existing merchant fees by calling 800-528-5200 or email at supplierscpgsupport@aexp.com.

Can I opt out if this payment channel doesn’t work for my company?
Of course! You can elect to change your payment preference at any time by contacting coupa-
support@spotify.com. When switching from CoupaPay to bank transfer, all invoices created prior to the request will be paid using CoupaPay virtual card. All invoices after the change has been made will follow the new payment method.

Can I have multiple payment methods depending on the services/ goods I deliver?
No, Spotify permits a single payment method per supplier.

Can there be more than one virtual card recipient?
No, there can only be one virtual card recipient. For this reason we recommend providing an accounts receivables general email.

Can there be more than one purchase order recipient?
Yes, once registered for the Coupa Supplier Portal you can add additional users to view the purchase order online.

For Additional FAQs and help resources visit the Coupa help center

Support