If I do not accept American Express can I still opt into CoupaPay?
Spotify has partnered with American Express to facilitate CoupaPay virtual card payments. You may extend your merchant relationship to include American Express by calling 800-445-2639, or visit americanexpress.com [My Account/Merchant Home/Accept Amex].
How is the credit card number supplied to me?
The virtual credit card will be sent directly via secure email to the virtual card recipient email supplied through the new supplier set-up process. The email will contain a reference to the invoice(s), an image of the credit card details and the amount the card can be redeemed for.
What point of sale devices can be used to charge the card?
You will charge the virtual payment card just like a physical card using your existing merchant account.
What are the fees involved with CoupaPay?
There are no fees charged by Coupa for the CoupaPay service. You will use your current American Express merchant number to process the transaction. The current American Express fees under your merchant arrangement will be applicable to these virtual transactions as well. You can discuss existing merchant fees by calling 800-528-5200 or email at firstname.lastname@example.org.
Can I opt out if this payment channel doesn’t work for my company?
Of course! You can elect to change your payment preference at any time by contacting coupa-
email@example.com. When switching from CoupaPay to bank transfer, all invoices created prior to the request will be paid using CoupaPay virtual card. All invoices after the change has been made will follow the new payment method.
Can I have multiple payment methods depending on the services/ goods I deliver?
No, Spotify permits a single payment method per supplier.
Can there be more than one virtual card recipient?
No, there can only be one virtual card recipient. For this reason we recommend providing an accounts receivables general email.
Can there be more than one purchase order recipient?
Yes, once registered for the Coupa Supplier Portal you can add additional users to view the purchase order online.
For Additional FAQs and help resources visit the Coupa help center