FAQ

A collection of commonly asked questions the Spotify team has received during the procurement process.

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Spotify's billing addresses and tax identification numbers

Below are the latest Spotify Billing Addresses and Tax Identification Numbers for each Spotify entity. Please note, this is NOT a shipping address, physical invoices or documents cannot be mailed to the following addresses.

Spotify USA Inc. Spotify Canada Inc. Spotify AB Spotify Ltd Spotify GmbH
Four World Trade Center
150 Greenwich Street – 62nd FL
New York, NY 10007
USA
Spotify Canada Inc.
179 John St., Ste 403
Ontario, CA M5T 1X4
Canada
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: SE556703748501
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: GB 943684002
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: DE264721873
Spotify France SAS Spotify Technology S.A. Spotify Spain S.L. Spotify Norway AS Spotify Netherlands
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: FR26511930729
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: LU 23403756
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: ES B85346294
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: NO994445820MVA
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: NL 822936355B01
Spotify Finland Oy Spotify Denmark ApS Spotify Belgium NV Spotify Italy S.r.l. Spotify Poland SP. Z.o.o.
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: FI23888620
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: DK 33785348
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: BE 0841.023.949
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
VAT ID: IT 07869870969
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
NIP ID: 1070021350
Spotify MENA FZ-LLC Spotify Australia Pty Ltd Spotify Hong Kong Ltd Spotify India LLP Spotify Japan K.K.
Finance
Regeringsgatan 19
111 53 Stockholm
SWEDEN
TAX ID: 100283637500003
L 17, 171 Sussex Street
Sydney NSW 2000
Australia “
45/F, The Lee Gardens
33 Hysan Avenue
Causeway Bay Hong Kong
North F/A-4, Floor 1st, A Block
Shivsagar Estate
Dr Annie Besant Road
Worli Mumbai Mumbai City
Maharashtra 400018
14F MFPR Shibuya Bldg.
1-2-5 Shibuya, Shibuya-ku
Tokyo 150-0002 Japan
Spotify Singapore Pte Ltd Spotify Taiwan Ltd Spotify Korea, Ltd. S SERVICIOS DE MUSICA MEXICO Spotify Brasil Serviço de Música Ltda
8 Marina Boulevard #05-02
Marina Bay Financial Centre
Singapore 018981
Singapore
15F., No.170, Dunhua N. Rd.
Songshan District
Taipei City, 105
Taiwan
11F, 428 Seolleung-ro,
Gangnam-gu,
Seoul, Korea 06159
Calle Pedregal 24 Piso 8
Molino Del Rey – Miguel Hidalgo
Ciudad de Mexico Codigo Postal 11040
Al Santos, 2159
ANDAR 7 16 17 E 18 CONJ 71 72 161 E 162 CONJ 171 172 E 181
CEP 01.419-100
Cerqueira Cesar – São Paulo/SP”

Updated on Nov 18, 2020.

General Invoice Requirements

Unsure what Spotify requires to be on our invoices?

Spotify’s standard invoice format is a PDF document and at the minimum Spotify requires the following information:

• Invoice date
• Date of transaction of payment (if different from invoice date)
• A date of the supply of the goods/services, if different from the invoice date
• A unique invoice number, should be sequential
• Full name and address of supplier
• Full name and address of the customer
• The VAT number of the customer, if the customer is liable for the VAT on the transaction (EU)
• VAT number of the supplier (EU)
• GST registration number/Tax Registration number (non-EU)
• Australian business number (if applicable)
• Description of goods/ extent of services and quantity
• Net amount charged (and currency)
• VAT/GST rate applied (if different rates on same transaction or if a part is exempt this must show)
• VAT/GST amount payable (and currency)
• The gross charge/amount (and currency)
• Details to support zero VAT – export, reverse charge or intra-community supply, if applicable (EU)
• Foreign currency rate if an alternative currency to the national currency of the supplier is used
• Unit price of goods or services – exclusive of tax, discounts or rebates (unless included in the unit price)
• The text ¨reverse charge¨ when the customer is liable for the VAT (EU)
• Details of the fiscal representative (if applicable)

How much does it cost to join the CSP?

Coupa doesn’t charge suppliers to use the CSP.

Where do I register for the CSP?

You can request an invitation to join the CSP. Ask your customer to send you an invitation email or visit supplier.coupahost.com

Where do I sign in to the CSP?

How do I cancel my CSP account?

To cancel your Coupa account with Spotify, please contact the Spotify employee that you have been working with. They will be able to request for your account to be inactivated for Spotify.

What do I do if I am locked out of the CSP?

Using two-factor authentication protects you against fraud. See Enabling or Disabling Two-Factor Authentication for more info. If you don’t have your six-digit backup validation code, contact the Spotify employee you have been working with and they can direct you to our support team.

Why don't I get the password reset emails?

Check your spam/junk email folder.

Why do I get the "unauthorized or expired account" error?

Your customer has probably deactivated a setting on their end. Contact your customer/Spotify to find out if this was intentional. Ask them to check your supplier record or your supplier user in the system. If they can’t solve the problem, they can contact Coupa support.

How can I log in if I forgot my two-factor authentication code?

Use Google Authenticator or your backup codes. If you don’t have them, contact your customer. See Logging in with Two-Factor Authentication for more info.

What do I do if I receive the "We're sorry, but something went wrong" error?

Contact Spotify’s Coupa team with a description of what page you were on and actions you were completing prior to this error happening. A screenshot is optional but helpful.

Still need assistance?

Contact our Coupa Support team at coupa-support@spotify.com.
This email address is only for Coupa support related to Spotify’s portal and only for Spotify vendors .