A collection of commonly asked questions the Spotify team has received during the procurement process.
Coupa doesn’t charge suppliers to use the CSP.
You can request an invitation to join the CSP. Ask your customer to send you an invitation email or visit supplier.coupahost.com
If you’re no longer doing business with Spotify, please email firstname.lastname@example.org and ask Spotify to make you inactive in the system.
Using two-factor authentication protects you against fraud. See Enabling or Disabling Two-Factor Authentication for more info. If you don’t have your six-digit backup validation code, contact Spotify at email@example.com who will ask you to fill in a declaration form and provide either a copy of your photo ID or passport or your CSP login email to verify your identity.
Check your spam/junk email folder.
Your customer has probably deactivated a setting on their end. Contact your customer/Spotify to find out if this was intentional. Ask them to check your supplier record or your supplier user in the system. If they can’t solve the problem, they can contact Coupa support.
Use Google Authenticator or your backup codes. If you don’t have them, contact your customer. See Logging in with Two-Factor Authentication for more info.
Contact Spotify and ask them to open a support ticket because something is wrong on Spotify’s end with a configuration or an update that they need to resolve with Coupa support.