FAQ

Unsure what Spotify requires to be on our invoices?

Spotify’s standard invoice format is a PDF document for non-compliant invoicing and US Based Suppliers billing Spotify APAC entites requires the following information:

• Invoice Date
• Invoice Number
• Full name and address of supplier
• Remittance address, if different from above
• Vendor Bank details
• Full name and address of the Spotify Legal entity (Spotify billing address)
• Date of payment (if prepayment prior to supply of goods or services)
• VAT Number of Spotify entity purchasing (EU only) or GST or Tax registration number (non-EU)
• VAT Number of the supplier if liable for VAT within the EU or GST or Tax registration number (non-EU)
• The text “reverse charge” when the customer is liable for the VAT (EU)
• Good or Service Description
• Unit price of goods/services exclusive of tax, discounts or rebates
• Net and gross amount charged
• Amount Due
• Currency
• Foreign currency rate if domestic supply and invoice is in other currency than that of the local currency
• VAT/GST or Tax amount payable and currency
• VAT/GST or Tax percentage rate applied
• A Valid PO number
• Project Numbers (if applicable)
• Spotify Contact Person

Payments will NOT be made on statements, quotes, estimates or pro-forma invoices.

If the invoice does not contain all required information, it will be rejected by the Accounts Payable team and returned to you.

Invoice billing entity MUST match billing entity set up in PO. Likewise, PO must be set up as per the Spotify signing entity on work order/SoW/contract with supplier.

Coupa doesn’t charge suppliers to use the CSP.

Visit supplier.coupahost.com

Using two-factor authentication protects you against fraud. See Enabling or Disabling Two-Factor Authentication for more info. If you don’t have your six-digit backup validation code, contact the Spotify employee you have been working with and they can direct you to our support team.

Your customer has probably deactivated a setting on their end. Contact your customer/Spotify to find out if this was intentional. Ask them to check your supplier record or your supplier user in the system. If they can’t solve the problem, they can contact Coupa support.

Contact Spotify’s Coupa team with a description of what page you were on and actions you were completing prior to this error happening. A screenshot is optional but helpful.