A collection of commonly asked questions the Spotify team has received during the procurement process.
Coupa doesn’t charge suppliers to use the CSP.
You can request an invitation to join the CSP. Ask your customer to send you an invitation email or visit supplier.coupahost.com
To cancel your Coupa account with Spotify, please contact the Spotify employee that you have been working with. They will be able to request for your account to be inactivated for Spotify.
Using two-factor authentication protects you against fraud. See Enabling or Disabling Two-Factor Authentication for more info. If you don’t have your six-digit backup validation code, contact the Spotify employee you have been working with and they can direct you to our support team.
Check your spam/junk email folder.
Your customer has probably deactivated a setting on their end. Contact your customer/Spotify to find out if this was intentional. Ask them to check your supplier record or your supplier user in the system. If they can’t solve the problem, they can contact Coupa support.
Use Google Authenticator or your backup codes. If you don’t have them, contact your customer. See Logging in with Two-Factor Authentication for more info.
Contact Spotify and ask them to open a support ticket because something is wrong on Spotify’s end with a configuration or an update that they need to resolve with Coupa support.