FAQ
A collection of commonly asked questions the Spotify team has received during the procurement process.
Below are the latest Spotify Billing Addresses and Tax Identification Numbers for each Spotify entity. Please note, this is NOT a shipping address, physical invoices or documents cannot be mailed to the following addresses.
Spotify USA Inc. | Spotify Canada Inc. | Spotify AB | Spotify Ltd | Spotify GmbH |
|---|---|---|---|---|
Four World Trade Center 150 Greenwich Street – 62nd FL New York, NY 10007 USA | Spotify Canada Inc. 220 Adelaide St West Toronto, CA M5H 1W7 Canada | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: SE556703748501 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: GB 943684002 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: DE264721873 |
Spotify France SAS | Spotify Technology S.A. | Spotify Spain S.L. | Spotify Norway AS | Spotify Netherlands |
Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: FR26511930729 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: LU 23403756 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: ES B85346294 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: NO994445820MVA | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: NL 822936355B01 |
Spotify Finland Oy | Spotify Denmark ApS | Spotify Belgium NV | Spotify Italy S.r.l. | Spotify Poland SP. Z.o.o. |
Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: FI23888620 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: DK 33785348 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: BE 0841.023.949 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN VAT ID: IT 07869870969 | Finance Regeringsgatan 19 111 53 Stockholm SWEDEN NIP ID: 1070021350 |
Spotify MENA FZ-LLC | Spotify Australia Pty Ltd | PT Spotify Services Indonesia | Spotify India LLP | Spotify Japan K.K. |
Finance Regeringsgatan 19 111 53 Stockholm SWEDEN TAX ID: 100283637500003 | L 17, 171 Sussex Street Sydney NSW 2000 Australia ABN: 70154200941 | Suite 2007, 20th Floor, Indonesia Stock Exchange Building Tower II Jl. Jend. Sudirman RT 5 RW 3 Kav. 52-53 Jakarta 12190 Indonesia TAX ID: 60.714.879.8-012.000 | North F/A-4, Floor 1st, A Block Shivsagar Estate Dr Annie Besant Road Worli Mumbai Mumbai City Maharashtra 400018 GST No: 27ADYFS6905K1Z5 PAN No: ADYFS6905K | 14F MFPR Shibuya Bldg. 1-2-5 Shibuya, Shibuya-ku Tokyo 150-0002 Japan |
Spotify Singapore Pte Ltd | Spotify Taiwan Ltd | Spotify Korea, Ltd. | S SERVICIOS DE MUSICA MEXICO | Spotify Brasil Serviço de Música Ltda |
8 Marina Boulevard #05-02 Marina Bay Financial Centre Singapore 018981 Singapore TAX ID: 201133483D | 15F., No.170, Dunhua N. Rd. Songshan District Taipei City, 105 Taiwan | 11F, 428 Seolleung-ro, Gangnam-gu, Seoul, Korea 06159 VAT ID: 204-87-01387 | Calle Pedregal 24 Piso 8 Molino Del Rey – Miguel Hidalgo Ciudad de Mexico Codigo Postal 11040 | Al Santos, 2159 ANDAR 7 16 17 E 18 CONJ 71 72 161 E 162 CONJ 171 172 E 181 CEP 01.419-100 Cerqueira Cesar – São Paulo/SP” |
Updated on July 30, 2024
Unsure of what Spotify requires to be on our invoices?
Please refer to the following link for invoice requirements per Spotify entity.
Invoice Requirements by Spotify Entity
All invoices must include the required information listed in the above sheet. Some countries have additional requirements.
If the invoice does not contain all required information it will be rejected by the Accounts Payable team and returned to the supplier.
Payments are processed several times a week depending on which entity:
Spotify APAC – 2x week, Mondays / Wednesdays
Spotify CAN – 1x week, Wednesdays
Spotify EMEA and US – 2x week, Tuesdays / Thursdays
Spotify LATAM – 4x week, excluding Thursday.
Coupa doesn’t charge suppliers to use the CSP.
You must receive an invitation to join the CSP. Ask your Spotify representative for assistance getting an invitation or visit supplier.coupahost.com
Visit supplier.coupahost.com
To cancel your Coupa account with Spotify, please contact the Spotify employee that you have been working with. They will be able to request for your account to be inactivated for Spotify.
Using two-factor authentication protects you against fraud. See Enabling or Disabling Two-Factor Authentication for more info. If you don’t have your six-digit backup validation code, contact the Spotify employee you have been working with and they can direct you to our support team.
Check your spam/junk email folder.
Your customer has probably deactivated a setting on their end. Contact your customer/Spotify to find out if this was intentional. Ask them to check your supplier record or your supplier user in the system. If they can’t solve the problem, they can contact Coupa support.
Use Google Authenticator or your backup codes. If you don’t have them, contact your customer. See Logging in with Two-Factor Authentication for more info.
Contact Spotify’s Coupa team with a description of what page you were on and actions you were completing prior to this error happening. A screenshot is optional but helpful.
For questions on invoices or payment-related inquiries please reach out to ap@spotify.com
For all PO related inquiries please reach out to coupa-support@spotify.com
For all vendor related inquiries please reach out to support@graphiteconnect.com
