Create an Invoice/ Credit Memo

Asset 3

Via email

To begin creating an invoice, click on the blue Create Invoice button.

Note: Acknowledge PO simply notifies the Spotify contact that you have come in contact/received the Purchase Order

Note: You will be asked to register for E-invoicing and create a Remit-To if you have not already.

Via log in

Go to the Coupa Supplier Portal (CSP) and Login

Click on the Orders tab to view Purchase Orders (PO)

Find the PO you need to invoice against and click on the stack of gold coins to the right OR click into the PO.

The Create Invoice page will appear

General Info and Form Fields

All fields marked with the red * are required

Attach the PDF Invoice.


  • The Invoice number in Coupa must be unique and match the invoice number in your PDF attachment.
  • If a box exchange rate appears, enter today’s exchange rate.
  • If the Invoice From Address, Remit-To Address, or Ship From Address do not appear, click the magnifying glass to select the respective addresses. If there is nothing to select, you have not completed the E-invoicing setup
  • If there are multiple invoices for a purchase order, they must be submitted separately.

Edit Purchase Order Lines

If you need to delete a purchase order line or you are invoicing against a purchase order with multiple lines, please click on the red X next to the line you are not using (next by the line total amount).

Example: A purchase order was created for the entire year by months and you are invoicing only for March, you will have to delete the other 11 lines to submit the invoice correctly.

Input a Tax Description (TAX/VAT CODE)

Next you will adjust the PRICE to reflect the desired billing amount.


  • If there is no code to apply please input 0%
  • Tax Description (Misc) will cause an error, do not enter this.

Click SUBMIT once complete.

Credit Memos

Go to the Invoices Tab then scroll to the bottom until you see the button “Credit Note”.

Click that button and a screen will appear giving option to “Resolve issue for invoice number” with a dropdown of all applicable invoices.

Once you have selected the invoice to apply the credit note to, you will need to select if the credit memo is for the the full amount or partial amount of the invoice.

Coupa will redirect you to the Credit Notes page where you will need to enter the Credit Note number (Spotify’s normal procedure is the invoice number _CN). If you have a PDF credit note, please attach it to the credit note.

Click submit, confirm the information, then click Send.